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With more than 20 years of experience in the industry, Jackpot City is an amazing gambling platform. The high-quality games along with awesomeness bonuses and promotions make the casino an admirable place to spend eternity. So, after diving deep into the features and the offers Jackpot City has to offer, here is a Jackpot City review to help you gain a wider perspective.
At first glance, Jackpot City seems to be a very simple site. Also, the website is not very experimental as it provides only live casino options to Indian players. There is nothing fancy going on when it comes to options given on Jackpot City. The color theme used on the website looks like a Disney story background. A picture of Vegas is placed with a glittery purple background. Most of the colors used on the website are white, purple, blue, and pink. The font is clear and nothing looks cluttered or messy. the website works pretty fast if your internet connection is working fine. Sadly, the website provides no mobile app for its Indian players.
Jackpot City login process is easy and quick. Once you click on the “sign up” option, you will need to fill in the details correctly. That includes your username, email address, password, first name, last name, date of birth, gender, currency, mobile number, postal address, and PAN ID card number. Once you are done filling the details, submit the form and you are done!
The almost all-inclusive payment methods list of Jackpot City is pretty impressive. That means they accept almost all sorts of transaction mediums like debit/credit cards, wire transfer, eWallets, and bank transfer. Mainly, Jackpot City allows VISA, VISA Electron, Interac, MasterCard, Skrill, Trustly, iDebit, and Neteller.
The minimum amount to deposit is 1000 rupees. Beyond that, you can use any amount of deposit. For new players, the first deposit benefits a 100% bonus up to rupees 40k. The same offer is repeated for the 2nd, 3rd, and 4th deposit.
Withdrawal includes payment methods like ecoPayz, Skrill, MuchBetter, and Neteller. It is to be noted that your withdrawals are kept on hold for up to 24 hours just in case the player changes their mind. Withdrawal methods like VISA, Skrill, MuchBetter, and Neteller do not charge any transaction fee but in the case of ecoPayz, there is a minimum charge of 1.5% added. The withdrawal processing for ecoPayz can be anywhere from 24 to 48 hours.
Not everything is agreeable about the payment methods of Jackpot City. Yes, the website does try to involve a lot of methods to keep a convenient medium of transaction. But, even then, I found myself struggling with the “convenient” part. This is especially because there are payment methods like UPI not included in the list. It would have been way easier with methods like Google Pay or PhonePe. Plus, at this age, I don’t know any Indian who uses a phone and doesn’t use UPI methods for transactions. This is why all of the other payment methods would be a lot like traveling the longer mile for many players.
Okay, hands down, the customer care service of Jackpot City is awesome! Why? Because first, they have various ways to connect with support. This includes live chat, email, through the feedback form, or even through phone calls. You can easily locate the live chat option in the main menu below but to use other options, you can find them under the “terms and conditions” tab.
The live chat services on Jackpot City are available 24/7. The team of customer care agents is dedicated to giving users all the required useful answers. The customer care agents take 5 to 10 seconds to respond to your messages. They make sure you are the priority during a live chat. In case you don’t want to go for a live chat, you can email them about your doubts and complaints. It takes up to 24 hours for the support agents to reply. Hence, I would advise you to opt for this method when your problems aren’t urgent.
The website also provides an online form on their betting site. When you click on the terms and condition tab, you will find an option called “Submit a query”. If you don’t want to opt for any of these options, you can just go through the FAQ section where they have provided answers to the most basic questions. There are high chances that your problems may be resolved by going through those.
There are a lot of things worth appreciating about Jackpot City. For instance, the website has tried to bring out a huge variety of payment methods to fit the demands of the Indian players. Along with this, they have added huge bonuses that keep the players wanting more. Every time you win a reward, you can collect those and when they exceed the minimum limit of 1000 rupees, you can withdraw them to your real bank account. You can connect with the customer care which is active 24/7 if any problem arises. All of these make a very valuable experience at Jackpot City Casino.
Like every website, Jackpot City has its errors that it can modify for a better experience. One, the biggest disappointment that I faced was the lack of a Jackpot City app for Indian players. Yes, the website is optimized to run fairly well on mobile browsers. But an app makes it even easier to run a game. For Jackpot City odds and Jackpot City predictions, an app would have been the most convenient way. Another flaw is the absence of UPI payment methods. As mentioned above, including UPI can elevate the popularity of the website even more. At the same time, even though the customer care is available 24/7, it will be of no use if the medium of communication doesn’t work. Most Indians don’t speak English well, which is why Hindi would have been a great relief to many. The biggest flaw, though, is that the website does not have many games to be busy with. There are a handful of games and all of them are live casinos. This is a big no-no considering that the other websites of the same niche are going out of their way to provide a large number of games.
Jackpot bonus has both the good and the bad side to it. Good because these are huge bonuses ranging up to 40k. Bad because they are limited in quantity. There are 4 bonuses you can use up to your 4th deposit. But, after that, there’s a lot of waiting for Jackpot promotions.
On a basic level, Jackpot City seems to be working fine. But, to reach the level of being a pro, the website still needs to work more. In the end, it’s all about how to please the place and Jackpot city still can do a lot to make the users happy.
For the Indian world of casino, Jackpot City still needs to work hard. There are a lot of important aspects that the developers of the website should focus on. For instance, they should try including a sports betting section which would include IPL, NFL, NBA, and other such interesting games. Also, India has a huge heart for games like Teen Patti and Andar Bahar. Incorporating these amidst the live casino games can also show a magnanimous uprise in popularity.